Support — Ridzee

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Email Support

Get a response within 24 hours for any query.

support@ridzee.com →

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In-App Help

Use the Help section in your Ridzee app for instant support.

Settings → Help

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Business Hours

Mon – Sat, 9 AM – 8 PM IST. Response within 24hrs.

Raipur, India

Frequently Asked Questions

Quick answers to common questions

How do I book a ride? ▾

Open the Ridzee app, enter your destination, choose a vehicle type, and tap "Book Ride". You'll be matched with a nearby driver instantly.

How are fares calculated? ▾

Fares are calculated based on distance, estimated time, vehicle type, and current demand. An estimated fare is shown before booking.

How can I become a Ridzee driver? ▾

Download "Ridzee Driver", register with your phone number, upload your documents (Aadhaar, driving license, vehicle RC), and start earning once verified.

I was charged incorrectly. What do I do? ▾

Go to your ride history, select the ride in question, and tap "Report Issue". You can also email us at support@ridzee.com with the ride details.

How do I delete my account? ▾

Visit our account deletion page for step-by-step instructions, or email support@ridzee.com with your registered phone number.

Is my data safe with Ridzee? ▾

Yes. We use HTTPS encryption and secure infrastructure. Read our Privacy Policy for full details on data handling.

Still need help?

Our support team is ready to assist you with any issue.

✉ support@ridzee.com