- Account Information: Phone number, name, email address, and profile photo.
- Location Data: Real-time GPS location to facilitate ride booking, driver matching, and navigation. Drivers may share background location to receive ride requests while the app is not in the foreground.
- Ride Data: Pickup/drop-off locations, ride history, fare details, and ratings.
- Payment Information: UPI IDs, wallet balances, and transaction history. We do not store full card numbers.
- Device Information: Device model, OS version, app version, and unique device identifiers for analytics and push notifications.
- Identity Documents (Drivers): Aadhaar number, driving license, vehicle RC, and insurance documents for verification.
- To provide and improve our ride-hailing services.
- To match riders with nearby drivers and calculate fares.
- To process payments and maintain transaction records.
- To verify driver identity and vehicle documents.
- To send ride updates, receipts, and promotional offers via push notifications or SMS.
- To ensure safety through ride monitoring and SOS features.
- To comply with legal obligations and resolve disputes.
We share limited information with:
Riders & Drivers: Name, phone number, vehicle details, and real-time location during a ride.
Payment Processors: Razorpay for processing digital payments.
Analytics Providers: Firebase Analytics for app performance monitoring.
Law Enforcement: When required by law or to protect safety.
We do not sell your personal data to third parties.
We retain your data for as long as your account is active. Ride history is kept for 3 years for legal compliance. You may request deletion of your account and data at any time.
We use HTTPS encryption, secure server infrastructure, and access controls to protect your data. Sensitive documents are stored in encrypted form.
- Access your personal data through the app.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Opt out of promotional communications.
Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.
We may update this policy periodically. Changes will be posted on this page with an updated date.
If you have questions about this privacy policy, reach us at:
Email: support@ridzee.com
Address: Jain Software, Raipur, Chhattisgarh, India